Terms and conditions
- General Terms and Conditions:
Welcome to nodcollections.com website.
The Provider may amend or simply update all or part of these terms and conditions of use. Any amendment or update of the terms and conditions of use shall be found through the nodcollections.com homepage as soon as such amendments or updates have been made and shall be binding as soon as they are published in this section of the website. Therefore, you should regularly access this section of the website in order to check the publication of the most recent and updated terms and conditions of use of nodcollections.com. If you do not agree to all or part of the nodcollections.com terms and conditions of use, please do not use our website.
The access to and use of nodcollections.com, including the display of web pages, communication with the Provider, the downloading of product information and making purchases on the website, are carried out by our users exclusively for personal purposes and should in no way be connected to any trade, business or professional activity.
Remember that you are liable for your use of nodcollections.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider’s liability for intentional torts and gross negligence. In particular, you alone will be liable for communicating information or data which incorrect, false or concerns third parties (in the event that such third parties have not given their consent) as well as for any improper use of such data or information.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user’s choice and risk, any responsibility for any damage to computer systems or loss of data resulting from download operations falls on the user and cannot be attributed to the Provider. The Provider declines all responsibility for any damages deriving from the inaccessibility of the services on the site or from any damages caused by viruses, damaged files, errors, omissions, interruptions to service, deletion of content, problems connected to the network, providers or telephone and/or internet connections, to unauthorized access, to the alterations of data, to the failure and/or faulty operation of the user’s electronic equipment.
The user is responsible for the safekeeping and correct use of his/her personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise for the Provider or third parties as a result of the incorrect use, loss, theft of this information.
The following terms and conditions apply to all users and orders placed (hereinafter referred to as ‘YOU’) on the domain nodcollections.com (hereinafter referred to ‘US’, ‘WE’ or NOD COLLECTIONS)
By using nodcollections.com and/or placing an order you agree to the terms and conditions set out herein, the ‘Terms’. Please make you have read and understood the terms and conditions before placing your order.
NOD Collections can change or update the terms and conditions without prior notice. Therefore, you should regularly check this section of the website to read the most recent and updated terms and conditions of use of nodcollections.com.
If you don’t agree with our terms and conditions please do not use our website.
NOD COLLECTIONS wants to provide the best possible online experience and as you understand and agree not to post, transmit, redistribute, upload or promote any communication or content that could harm or negatively impact our product, business or service.
NOD COLLECTIONS only manufactures a limited stock, by pre-order and does not guarantee that all products posted in the webshop are in available at the time of your order. In case you want to purchase an item that is no longer available, you can pre-order it by sending us a request by email. Any changes may suffer a price variation or conditions.
We are making an effort to keep all the information updated, accurate and the website fully functioning, but some errors may occur. Neither we can guarantee that all the information is up-to-date.
NOD COLLECTIONS cannot guarantee problem-free, uninterrupted and secure access to the website.
In the event of any case, please contact us.
NOD COLLECTIONS is very precaution about the sensibility of the content published on the website. In any case, it may not guarantee that the content is appropriate or lawful in every country. However, in such cases, please do not access the website. And if you choose to access the website, it shall be your personal responsibility.
NOD COLLECTIONS recognizes the importance of protecting the privacy of personal and financial information.
- Intellectual property rights
All content on the website such as photographs, images, icons, videos, documents, drawings and other types of material in whatever form is property of nodcollections.com and his partners. You are authorized to use the website information only with a personal, noncommercial purpose.
You may not reproduce in any way, in whole or in part the content without the prior written consent of NOD COLLECTIONS.
This website is also a form of knowing artists’ works, create new collaboration and share their talents and knowledge. They have, at any time, the right to claim the authorship of their works and to oppose any lack of respect, mutilation or modification of their work.
For press inquiries, please address an email at firstname.lastname@example.org
- Trademarks and domain names
Our trademarks include, amongst others, the NOD COLLECTIONS name and logo. These trademarks are registered and used in more than one country. Any use of these trademarks is prohibited without the consent of NOD COLLECTIONS.
- Links to other sites
NOD COLLECTIONS may contain hyperlinks to other sites. NOD COLLECTIONS does not control or monitor such third-party website and their content. We remind you that these terms and conditions do not apply to other third-party sites and please pay attention when you access these websites.
- Links to nodcollections.com
Anyone who wants to direct their page to link it to nodcollections.com may contact us at email@example.com
NOD COLLECTIONS is entitled to object to certain links which do not reflect the same values and may damage the integrity and the image of the brand.
NOD COLLECTIONS uses the appropriate measures to ensure the data and information you provide secure. Even though we take all the reasonable measures to ensure that, you accept that no internet data transmission cannot be guaranteed to be secured from by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
- Accuracy & Retention
You are entitled to request access to, and deletion of all personal data you provide us, or to remove your name from NOD COLLECTIONS’ marketing list at any time by contacting our customer service at firstname.lastname@example.org.
- Acceptance of privacy & modifications
If you do not agree to all or part of the nodcollections.com terms and conditions of use, please do not use our website.
Cookies are pieces of information a web site can send to your computer’s browsers and allow him to remember your personal settings. Your browser can be set to notify you about cookies and you can choose if you want to disable them. However, some of the pages of our website cannot be properly seen if cookies are disabled. If you do not disable your cookies, you accept our collection and storage the personal information you provide us.
We use both first-party and third-party cookies that are anonymized. Some cookies are associated with third-party vendors such as Google, Facebook and Mailchimp, all legislated to GDPR standards. For further information please see the Cookies Policy.
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
- Violation of rules
Nodcollections.com reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
- Force Majeure
In case of Force Majeure, NOD COLLECTIONS’ obligations will be suspended. The contract between you and NOD COLLECTIONS can, in such cases, be partially or fully terminated by yourself or by NOD COLLECTIONS. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Under such circumstances, NOD COLLECTIONS will attempt to resolve all issues in a timely manner.
- Governing law
- Order policy
We reserve the right to limit the quantities of NOD COLLECTIONS products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
- Errors and inaccuracies
Our goal is to provide complete, accurate and up-to-date information. However, it is not possible to maintain a free error website. It may contain typographical mistakes, inaccuracies, omissions related to product information, pricing and availability. We reserve the right to correct any error, inaccuracies or omissions.
TERMS OF SALE
- Our Business Policy
1.1 The Vendor offers products for sale on nodcollections.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.1.2 Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on nodcollections.com .1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on nodcollections.com between the users of nodcollections.com and the Vendor.1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on nodcollections.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of nodcollections.com and third parties.2. How to Execute a Contract with the Vendor
2.1 In order to place an order for the purchase of one or more products on nodcollections.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.2.2 Before purchasing the products, you will be asked on the order form to carefully read the Terms and Conditions of Sale, to print a copy of them using the print command, and to then save or make a copy thereof for your personal records. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, procedures for handling trader complaints, shipping and delivery costs, as well as the Vendor’s details, mailing and email addresses, and the deadline by which the Vendor promises to deliver the goods. The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products (according to the Return Form). You will also be informed of the circumstances under which you would lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will be required to bear the cost of returning the products.2.3 Our order form, which appears immediately prior to the conclusion of the purchase contract, provides you with brief information regarding the essential features of each product ordered, the price (including all applicable taxes or fees) and the shipping costs (including any additional costs you would incur for having chosen another type of shipping and delivery that is faster than the standard service). An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order’s information has been verified as correct.2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.2.5 When transmitting the order form, you will be advised that forwarding the order constitutes an obligation to pay the price indicated. The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order, in the Customer Care area.2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on nodcollections.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items, without undue delay, and the contract between the parties will be deemed to have been terminated.
2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on nodcollections.com.
2.12 Once the contract has been entered into, the Seller will send you by email a receipt of the purchase order, containing the order details, a summary of the information related to the order form, the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs.
2.13Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. Guarantees and Product Price Indication
3.1 On nodcollections.com, we only offer products marked with the “NOD Collections” trademark. These products are purchased by us directly from the manufacturer authorized by the fashion house.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on nodcollections.com on each product page. The products offered for sale on nodcollections.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Purchase orders from Countries not included among those displayed on the splash page cannot be accepted by the Vendor.
3.6 All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
3.7 Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products or to not fully refund the amounts paid for purchased products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged, as is more extensively clarified under paragraph 8.10.
3.8 All products sold by the Vendor are covered by a twenty-four (24) month guarantee for lack of conformity, as provided by the applicable law. You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. Under no circumstance will you be charged costs that are higher than those actually incurred by the Vendor, in relation to your previously selected payment method.
4.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Caixa Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.
5. Shipping and Delivery of the Products
For a specific product, shipping and delivery procedures see the Customer Care area and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer Care
Please contact our Customer Care for further information.
7.1 You may return products purchased from Us, without any penalty and without specifying the reason, within fifteen (14) days from receiving the products purchased on nodcollections.com
7.2 To withdraw from the contract you may use the online Return Formor the return form found in the package, filling out the form and transmitting it directly online through email@example.com, or you may draft and send the Vendor another declaration explicitly stating your decision to withdraw from the contract. Should you choose to use the Return Form to be sent by e-mail through firstname.lastname@example.org, the Vendor will send you an e-mail confirming receipt of the return request. You will be responsible for proving that you exercised your withdrawal right in a correct, timely manner.
7.3 Once you have exercised your right to withdraw from the contract, it is necessary to return the items to the Vendor by sending them back through the courier within fourteen (14) days from the date on which you received the goods and informed the Vendor of the return.
7.4 The costs are at your own expense for the return shipping. You will have to directly take care of the return shipping payment, at your own expense.
7.5 The return right – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
a). Return Form transmitted directly online through email at email@example.com or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and signed and sent to the Vendor within two (2) days after receiving the products;
b). the products must not be used, worn or washed;
c). the identifying tag must still be attached to the products, which is an integral part of the item;
d). products must be returned in their original packaging;
e). returned products must be delivered to the shipping agent within fourteen (14) days of when you have informed the Vendor of your decision to withdraw from the contract;
f). products must not be damaged.
If the terms and conditions for exercising your right to withdraw from the contract, as per points a), e) and f) of paragraph 7.5 above, are not complied with, you will not have the right to be reimbursed the amounts already paid to the Vendor. Within 14 days of the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to the Vendor, through a written exchange with the Vendor according to the instructions that will be provided. If not, the Vendor may keep the products, in addition to the sum already paid for their acquisition. Whenever the conditions indicated in letters b), c) and d) of previous paragraph 7.5 are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 per cent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, informing the Vendor thereof according to the procedures of which you will be advised. Otherwise, the Vendor may retain the products and an amount corresponding to the per cent deducted from the refund. After the return of the products, the Vendor shall check their compliance with the terms and conditions laid down in paragraph 7. In the event that the outcome of these checks is positive, the Vendor shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor takes steps to inform you, via e-mail, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.5 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, pursuant to the terms provided for in paragraph 7.8.
7.6 If the return right is exercised in conformity with the provisions set forth in this section, nodcollections.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of a withdrawal is exercised, shall be made by the Vendor, in all cases, to the person that made the payment.
7.7 The refund procedure will be initiated by nodcollections.com within fourteen (14) days from when nodcollections.com was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 8.
7.8 Should the terms and conditions for exercising your right of withdrawal, as indicated in letters a), e) and f) of paragraph 7 above not be respected, you will not be entitled to any refund of sums already paid to the Vendor. Within 14 days of sending the e-mail whereby you are informed of the non-acceptance of the return, you may opt to be redelivered the products, at your expense, and in the condition in which they were returned to the Vendor, providing notice thereof to said Vendor, according to the procedures of which you will be informed. Otherwise, the Vendor may retain the products, in addition to the amounts already paid for their purchase. Should the terms and conditions indicated in letters b), c) and d) of previous paragraph 7.5 not be respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will in fact be responsible for the decrease in value of the products returned, as a result of a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 per cent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the refund, of which you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may opt to be redelivered, at your expense, the products in the condition in which they were returned to the Vendor, providing notice thereof to the Vendor, according to the methods of which you will be informed. Otherwise, the Vendor may retain the products and an amount which corresponds to the per cent deducted from the refund.
- Refund times and procedures
8.1 After the products have been returned, we shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, we shall send you an e-mail confirming the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor will take measures to inform you, via e-mail, that a decrease in value of the returned products has been detected, which derives from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.5 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to your being able to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, as provided for in paragraph 7.8 above.
8.2 Whatever payment type you used, the full or partial refund procedure shall be started by the Vendor within fourteen (14) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.
8.3 The Vendor issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
8.4 The value date for the credit shall be the same as the value date of the original debit and consequently, you shall not lose bank interest.
9.2 You are advised to read if you haven’t already done so, our Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of nodcollections.com.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, along with the invoice. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and us will be completed when we email you to confirm the goods have been dispatched, along with the invoice. The sale contract is therefore concluded in Spain and the language of the contract is English.
In the package, you will find the invoice for the good/goods you have purchased. Please keep the invoice for personal reference.
- Amendments and updates
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on nodcollections.com.
Prices displayed on the NOD COLLECTIONS website are quoted in Euro (EUR). While we try to ensure that all prices on our website are accurate, errors may occur.
Effective starting with 15th December 2020
Nodcollections.com is managed by, and the property of NOD COLLECTIONS (hereinafter referred to as nodcollections.com or We). We recognize the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us.
Since personal data of users and customers of this Site may be processed in the European Union, notably in Spain, any processing of Personal Data will be conducted in compliance with applicable Governing Laws.
What information does NOD COLLECTIONS collect?
We collect your personal data when you place an order, contact our Customer Care team, sign up for our marketing communications, browse our website or use other services offered by our website. The data we collect includes details you provide to us (eg. name, shipping and billing addresses etc) and data regarding your shopping habits and the pages and products you have viewed from your use of the website.
We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; We collect your telephone number so that we can contact you if there are any issues with the order.
When registering an account, we collect your name, email address, password, country and additional data regarding your marketing preferences. If you provide us with someone else’s data – for example, if you purchase a product to be delivered to a friend or as a gift – we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.
We do not receive, collect, process, register or store any credit card information from our online customers and We have no access to this data.
How does NOD COLLECTIONS uses the information you provide?
We use your personal data to:
Take your orders, process your payments and deliver the items you have purchased
Detect, prevent, mitigate and investigate fraudulent or illegal activities. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow us to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
Give you access to services reserved for registered users
Deliver our newsletter, if you are a subscriber, but only ever in accordance with your preferences; We do not sell your details to third party marketing companies. Please note you can opt-out of sales and marketing communications from us at any time.
Provide you with help and assistance via our Customer Care team
Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your device
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.
When you browse our site, we collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.
Does NOD COLLECTIONS share your information with others?
On NOD COLLECTIONS, every purchase is made with maximum security thanks to the use of Comodo-certified Secure Servers and the implementation of the most advanced encryption services (SSL). We only use Protected Connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your Credit Card Purchases, you will always be asked to enter your CVV code for every order. Our Payments Service may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
NOD COLLECTIONS uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Accuracy and retention
Under the GDPR Law (General Data Protection Regulation), you have the right to:
Know what personal data of yours we are processing, where that data came from and how we are using that data
Request the update and correction of the data we hold about you
Withdraw consent for processing for a specified purpose
Request deletion of your data from our systems
Limit or oppose our processing of your data
Ask us to supply the personal data we hold about you in an easily readable electronic format, or transfer that data direct to a third party nominated by you.
You are entitled to request all of the above from NOD COLLECTIONS’ marketing list at any time by contacting our customer service by email firstname.lastname@example.org or mailing address listed below.
Acceptance of Privacy and modifications
TERMS OF RETURN
Our purpose is to guarantee your full satisfaction. If for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from the Vendor. Returned items must be shipped back to the Vendor within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract. We invite you to complete the online Return Form or the return form available on the package you receive from us and send it to us by email at email@example.com two (2) days after you receive the goods, in order for us to provide you with a Return Number (the Vendor will send you an e-mail confirming receipt of the withdrawal request sent through the Return Form), or after having drafted and sent the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to its remaining your responsibility to prove that you exercised your withdrawal right in a proper, timely manner. It is not possible to return an item in exchange for another.
Terms and Conditions of Return
Important note! Below products are excluded from returns:
Customized and personalized products
Products from Sales category, except in case of manufacturing defects.
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- Online Return form or the return form found the in the package sent directly by email at firstname.lastname@example.org or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and sent to the Vendor within two (2) days after receiving the products;
b. the products must not have been used, worn or washed;
c. the identification tag must still be attached to the products, which constitutes an integral part of the item;
d. the returned products must be in their original packaging;
e. the returned products must be delivered to the Vendor within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
f. the products must not be damaged.
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a., e. and f. of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b., c. and d. of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, we reserve the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
Refund times and procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an email informing you of the amount being deducted from the refund. Whatever form of payment you used (Credit-Debit Card/Direct Bank Transfer/Pay on delivery), the refund procedure will start within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
Purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss;
Payment by Direct Bank Transfer: refunds will be credited to your Credit/Debit Card account and will be visible immediately. Reimbursement time to the credit card associated with your account depends on the bank that issued the card;
Payment in Cash on Delivery (for Spain only): the refund is delivered in cash at your door or in your account you have indicated to the courier, therefore the refund time is dependent on the Courier Policy; normally the credit occurs within fourteen (14) days.
All products sold by the Vendor include an identification tag attached. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
Conditions for the exchange of products
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